Support

Spotted something that looks wrong? Send us these details and we will check it against the source:

• The fund ticker (for example VAS) and the page you were on. Pasting the address from your browser is ideal.
• The month or date the figure relates to.
• What you saw, and what you expected instead.
• Where the expected figure comes from (the issuer’s factsheet, PDS or website), and a screenshot if you can, with personal details removed.

If the mistake is in the underlying source, we may flag the figure instead of changing it. We will tell you what we find.

• Can’t sign in? Use Forgot password to reset it. If that does not work, email us.
• Emails. Every digest and research email has an unsubscribe link. You can also change your email preferences in your Profile once you are signed in.
• Access, correct or delete your information. To request account deletion, email us from your registered address. We will explain what will be deleted, any information that must be retained, and the expected timeframe. We will respond to privacy requests within 30 days. See our Privacy Policy for details.
• Research access. Questions about which research you can read, or about using ETFtracker data for work, are welcome too.

The public ETFtracker tools in ChatGPT do not need an account. Portfolio access in ChatGPT is not yet enabled. If something looks wrong in an answer, email us the ticker and what ChatGPT said.

If you think you have found a security problem, please email us and avoid sharing details publicly until we have had a chance to fix it.